When you’re investing in tiles—whether for a residential project, commercial space, or importing in bulk—asking the right questions before placing an order can save you time, money, and unexpected headaches.

At Novoglobe Exports, we believe that informed buyers are successful buyers. That’s why we’ve listed the top 7 essential questions you should ask your tile supplier before confirming any purchase.

1. What Types of Tiles Do You Specialize In?

Not all suppliers deal in the same range. Some focus on porcelain or ceramic, while others may offer GVT, PGVT, full-body, or big slab tiles. Clarify:

• Do they supply floor tiles, wall tiles, or both?
• Are the tiles suitable for your climate and application?

Pro Tip: At Novoglobe Exports, we specialize in premium GVT/PGVT, full-body, and large-format tiles ideal for global markets.

2. What Tile Sizes and Finishes Are Available?

Tile size matters, especially when you’re designing for aesthetics and functionality. Always ask:

• What standard sizes do you offer (600x600mm, 600x1200mm, 800x1600mm, etc.)?
• Are finishes like matte, glossy, sugar, and carving available?

Knowing the finish can impact the look, feel, and maintenance of the tile.

3. How Do You Ensure Quality Control?

This is a crucial one. Ask your supplier:

• What steps are taken to maintain consistent quality?
• Are there batch tests, certifications, or third-party inspections?

At Novoglobe, each batch is carefully inspected before packaging to ensure consistent shade, size, and surface finish.

4. Can You Provide Export Documentation & Support?

For international buyers, the right documentation makes the entire process smoother. Clarify:

• Do they offer proforma invoices, packing lists, COOs, and B/Ls?
• Can they guide you through customs clearance and shipping?

We streamline the export process so our clients can focus on growing their business, not paperwork.

5. What’s the Estimated Delivery Timeline?

Tile projects run on tight schedules. Ask:

• How soon can they dispatch your order?
• What’s the average container turnaround time?

Fast and reliable shipping is key—Novoglobe Exports is known for on-time deliveries.

6. Can You Share Client References or Samples?

Trust is built with proof. Request:

• Physical samples to check the material firsthand
• References from previous buyers (especially in your country or industry)

We regularly send out samples worldwide and have happy buyers across multiple countries.

7. What Are the Payment Terms and Conditions?

Before any deal is done, be clear on:

• Advance payment percentage
• Balance terms
• Refund policy for defective or damaged goods

Clear communication upfront avoids confusion later.

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Choosing the right tile supplier isn’t just about price—it’s about trust, quality, and support. By asking these 7 smart questions, you protect your investment and ensure your project runs smoothly from start to finish.

Ready to work with a reliable export partner?

At Novoglobe Exports, we help buyers across the globe get access to high-quality, stylish, and competitively priced tiles—without the hassle.

📩 Need expert guidance for your tile needs? Contact us today. We’re here to help.